Returns Policy

returns Policy

Returns Policy

We hope that you are pleased with your order. However if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition, unworn or unused, for a full refund within 14 working days from delivery. Used items can not be returned unless it occures a manufacturers fault. Cosmetic items can not be returned unless unused and still in original condition. Jewellery can not be returned unless it has not been used or worne due to hygiene resons also garments like swimming costumes.

Refund will only be given for the amount of the item/items and the postage cost of returning will not be covered by us.

Please get in touch with us for further instructions.

01204 652007     


Late Returns

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at our own discretion.  Please take care trying on any clothing items as they must be returned in a new and unused condition with all tags/labels still attached.

Faulty Goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs.    Items that are damaged as a result of normal wear and tear are not considered to be faulty.                        If your item is faulty when you receive it, you can return it for a full refund within 14 days of receiving your order.